Metro Mobility Experiences Phone Problems

Metro Mobility transportation service for people with disabilities is asking some of its customers to call a different number to make their transportation arrangements. The service is experiencing some temporary phone problems and working on the fix.

Customers affected are those who use the services of the “Transit Team” provider in the western* part of the metro area. Those folks should call 612-332-7161 to make their advance reservations. Or, a secondary number is 651-602-1111. Customers making requests for same-day service (service on the same day they’re calling) or canceling a scheduled trip should call a separate number at 612-332-3323.

Reservations can be made between the hours of 6 a.m. and 5 p.m. Customers who use the Laidlaw (LADE-law) provider are not affected.

Metro Mobility is experiencing intermittent problems with its call distribution system and will have a new phone system up and running by Sept. 6, 2005.

Metro Mobility is a service of the Metropolitan Council. The Council contracts with two private companies, Transit Team and Laidlaw Transit Services, in a public-private partnership that helps keep the cost of providing the service down.

Metro Mobility provides more than one million rides a year to certified riders in the Twin Cities metro area, about 4,000 rides per weekday and 2,000 rides on weekends. Its service area and hours of operation are largely defined by federal law under the Americans with Disabilities Act. Funding comes from state appropriations and fares.

*Transit Team serves, primarily, the following communities: Bloomington, Brooklyn Center, Brooklyn Park, Champlin, Chanhassen, Chaska, Crystal, Deephaven, Eden Prairie, Edina, Excelsior, Golden Valley, Greenwood, Hopkins, Long Lake, Maple Grove, Medicine Lake, parts of Minneapolis (Zip codes 55402 through 55410, 55415 though 55417, 55419 and 55454), Minnetonka, Minnetonka Beach, Mound, New Hope, Orono, Osseo, Plymouth, Richfield, Robbinsdale, Savage, Shorewood, Spring Park. St. Louis Park, Tonka Bay, Wayzata and Woodland.